Wendy's - NOW OPEN!

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2025-03-17

So I came down here today to get me number four with no pickles with cheese. When I got home it did not have no lettuce and no tomato. First I called and I spoke to one of the managers named Andre and told him my complaint and he said that he was going to make my food. So I came back up here. I brought the food that I had and they offered to make it again. When I originally ordered my food I asked for it to be dropped fresh. So 2 minutes later they give me my food. I check it before I leave and I noticed that it was not fresh. It was not even as hot as it was when I first originally ordered the food. So then I told them that I just didn't want my money. I just wanted my money back. So then I was told that I had to have the receipt. The manager that was here did not know how to do a refund so I went all the way back home to get my receipt. So before I left one of the young ladies that has Red hair. She had her hair in the ponytail and she was next to the older black lady. She said" it was fresh but if the customer wants their money back give them their money back so they can be on their way. She is the reason why I will never ever come back to your establishment again. I feel like that was very disrespectful for her to say. I feel like they should have automatically dropped my food fresh. I gave this location the benefit of the doubt because of the new renovation and the fact that one of the owners came to my job and let us know that they were going to be changes. But it's very evident that the spirit of disrespect is still in this building. Until you get employees in this building that respect the client and knows when not to say certain things. Then you will be the top of the line restaurant that I know that you could be. But until then I will never ever come to this establishment ever again.

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2025-02-28

Second time I’ve ordered chili a large and no crackers so I asked the lady for some she hands me two packs like does she not read the order slip??? Then my chili is far from full 🤦‍♀️ thought it would be better this time! Security very nice

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2025-02-04

I rarely write Google reviews because these days, everything is pretty mid. But I had to come out of retirement for this specific Wendy's. This Wendy's recently reopened with new owner's, and it is a night and day difference. This was the best Wendy's I have ever eaten at, and it used to be one of the worst in Lansing. Everything was on point. The team was amazing; the atmosphere was state-of-the-art, and the food was ready between when I placed my order and when I filled my drink up at the Coca-Cola Freestyle machine. 11/10 experience. While every other fast-food restaurant is racing to the bottom, this Wendy's is a breath of fresh air and has restored my faith in fast-casual dining.