Arby's
Fast-food chain, known for its roast beef, serving up hot & cold sandwiches, fries & shakes.
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2024-12-15
Stopped in for a late meal on a 7hr drive home. The food was hot and fresh. They went above and beyond by maying a Gyro with a wrap. Amazing customer service. Hot, fresh, delicious food. Wish it was closer to home.
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2025-03-13
TERRIBLE SERVICE!!!! The 1st young lady on the prompter was VERY RUDE so I asked to speak with the manager. Her name was Justice (if that is really her name becuz she gave me a fake # to corporate as well) and I didn't think it was possible but HER ATTITUDE WAS WORSE!!!! She continued to try to gaslight me (unsuccessfully) and after demanding that she give me the correct # to corporate, she then tried to fight me as I pulled away. It's hard out here but a little customer service training is needed at this location.
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2025-02-20
Today I was going to review the beef-a-roo on rochester road in Royal Oak. This was a fail for there was no one in drive through, no one at the counter, and the two staff members seen me multiple times, said nothing and kept unloading a truck. I decided what I wanted and still not acknowlegement. So I left and went to Arbys on 12 mile and recieved amazing service. Fast, friendly, kind service and my order was correct. So I think you for improving my day with your great service. This was around 220 today. The team was great and thank you for providing great service. I have learned my lesson to just stick with Arbys when I want some roast beef.
Arby's
1835 E 12 Mile Rd, Madison Heights, MI 48071, USA
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