McDonald's

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2024-12-08

Dear McDonald’s Management, I am writing to express my dissatisfaction with a recent experience at your Jersey City location at 197 12th St, Jersey City, NJ 07310. On [12-8-2024], I placed order #1639, which included: • 1 Large Sprite • 2 Spicy McCrispy sandwiches • 1 McChicken Upon reviewing my order, I found that I had received only one Spicy McCrispy sandwich instead of the two I had ordered. When I raised this issue with a staff member, I was met with an unprofessional response, as they insisted everything had been correctly packed. This is not the first time I have encountered similar issues at this location. On previous visits, I have experienced and observed rude behavior from staff, including the manager, who has displayed an unprofessional attitude. I kindly request that you address this matter by reviewing your staff’s training on customer service and ensuring orders are handled with care. Thank you for your attention to this matter.

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2025-02-10

It's super annoying that you can't add Mac sauce to your burger on any app, including the McDonald's app. Pretty much the only reason I ever go to a physical location anymore. That said, this location seemed good.

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2024-03-24

This one's a lot better than the one inside Newport Mall. Been coming here quite a few times since I moved to Jersey City four years ago, and they've never messed up my orders. But since it's near a gas station, sometimes the drive-thru gets really busy, and I end up waiting a long time to pick up my order. Btw missing the double Big Mac :(