Sonic Drive-In

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2025-01-14

Took my kids for some slusshies. Our usual, we ordered 2 L Strawberry Limeade 🍓 they were color green and little pieces of strawberry. And then I also ordered a strawberry cream slush. There was no slush, all ice cream and didn't even taste like strawberry. So disappointed. I would like to get my drinks done correctly.

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2025-01-05

Upon getting our drinks in a carrier last night my boyfriend immediately felt liquid on his lap. He pulled out a drink and there was a hole on its side with soda flowing out. We pulled over and told an employee who said she would remake it. The liquid kept pooling in his lap and he found another drink with a puncture. The worker was still standing by the window watching soda and water pour all over my car without a second thought. She said she’d remake the entire order but was unapologetic and didn’t care at all. The GM called me today and basically told me it was impossible they would send out drinks with holes in them… even though our carrier had no holes and we received the order in the carrier. She wouldn’t even let me speak, just kept interrupting me telling me they would never do that. Disgusting customer service. Edit: a few days after I made a corporate complaint about the GMs behavior, I got a call from her saying she spoke to the area supervisor, Eddie, who told her to allow me to get my car detailed and bring them the receipt for reimbursement. While I appreciate the gesture, I never once asked for any type of compensation for my car. My initial and second complaint to corporate were about the treatment I received from the employees and the GM. I will not be taking the offer because it was never about money. While it is appreciated, I’d prefer this be a learning opportunity for the GM and her employees to treat human beings as such, and be able to take accountability.

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2024-12-20

It's a Sonic! A drive in, drive through heart attack, diabetes place, and I love it! I got a hot fudge sundae. I miss that they no longer serve malted drinks. It's great for anything fried, get the tater tots;