Schlotzsky's
Counter-serve chain serving deli fare, such as their Original sandwich, specialty pizzas & salads.
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2025-02-09
Great sandwiches; horrible customer service. It took two people to take my very simple order (nothing wrong with the comm link, for a change). The first one couldn't process the order of a sandwich with 4 ingredients: Turkey, Cheese, Lettuce and Bun. The second one came on the drive-through speaker with nothing but attitude from the start and told me to not give THEM attitude (without any idea of what had been said). My "attitude" was confusion over them not understanding what I was clearly saying and calmly asking what the problem was. I wish that their drive-through transactions were recorded for management to listen to what transpired. I hope that you can enjoy your experience here without the ignorance and attitude from staff that I was subjected to. As for me, my meal was far less enjoyable due to this team's incompetence and rudeness. The Team Lead needs to go, for lecturing the customer about something she had no knowledge of. The drive-through agent needs more training on taking orders and customer service. If you are in customer service, never (ever) lecture the customer about their attitude (especially when there is only dismay at the incompetence of your own staff). That is the quickest way for things to go south in a heartbeat. I hope that management will read this review and get their ship in order. If not, they might just go down.
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2025-03-19
I arrived at 4 pm. The girl who took my order never gave me a total just told me to pull around. After sitting in the drive thru for 10 to 15 minutes a man approaches and asked what I was waiting for. I told him what I had ordered and mentioned how long I was waiting for 2 items. He apologized and said they just did a shift switch. And im assuming since he didn't have my order the girl who originally took it never wrang me up. He gave me my meal for free. And I have no complaints for the guy who helped me. But the girl who took my order should be fired. She left me hanging in the drive thru and never even wrang me up. Then once I get to my actual food I ordered. "A cinnabon" it was stone cold. Icing wasn't even melted on it. So that is why I gave 1 star and I would give zero of i could bc everytime I come to this location I always have cold food and terrible customer service
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2025-03-20
Turkey comes with way too much pepper, but the customer service is great and management was very good about fixing the issue and was kind and caring about the situation. Good job Management thank you👏
Schlotzsky's
1701 Rio Rancho Blvd SE, Rio Rancho, NM 87124, USA
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