Jack in the Box

⭐️

2025-02-24

I went here today at 11:30am and sat in the drive thru for 30minutes. My order ended up being about $43.23 in which after receiving my order, I noticed 2 breakfast jacks were missing. I’m now angry because I’ve been waiting 30 minutes and receive an incorrect order. I go into the restaurant and request to have my order fixed. The manager on duty ignores me in which I have to get her attention. I tell her my issue then she doesn’t respond and walks away. I am now infuriated at this time in which I get another workers attention and re-explain my issue. She doesn’t apologize or anything and just ask to see my receipt. I go to my car to look and that’s when I noticed he never handed me a receipt. So I go back in the store and inform them I was never handed a receipt but can she please reprint the receipt so she can see the order. She then replies and says “You never ordered from us and you didn’t pay” at this point I am now very angry in which I pull my phone out to go to my bank transactions and inform her the charge is literally right here. I also brought the food back in the building in which she let her ego control the situation and continued to say I never paid and I never ordered. So after a few times she then says she’s calling the cops. She called the cops but I left because my kids and wife were at home ready to eat and I didn’t want to waste any more time. I didn’t assault anyone, didn’t destroy the establishment, I am a customer that paid in good faith in which my order was incorrect. The customer service was very bad there she was also huffing and puffing while I was ordering as if I was ordering to many items. That being said, as a known local that has been coming to this location for years, I will not be returning after today. Also would like to speak with management or someone that can correct this issue, cause once I requested to have a managers number for a complaint , she decline my request and called the cops on me. I look forward to hearing something because I am still very unhappy. I have also attached screenshots of my order and have video footage but it says it’s too large to attached in which I will upload online if I am not contacted. Thank you.

⭐️

2025-01-20

I came to this place because jack in the box is always good for lunch early in the morning most of the time. However today 01/20 was not a good experience period. The employee that placed my order was mopping the dining room. She gave my debit card to the drive-thru cashier N he misplaced it or gave it to the wrong person in drive-thru. So I had to call my bank N report it lost or stolen so they can block it permanently N send me a new one . So won't be coming back here period. Need to be more careful with your customers orders N personal belongings period. VERY BAD EXPERIENCE WISH I COULD GIVE THEM A 000 STAR RATING. 😡😡🤬🤬🤬🤬🤬

⭐️

2024-11-05

2024 November 4th review I went here to get their biscoff shake. First they rung me up for some type of iced coffee and I don’t drink coffee at all. They did verify at the window what I wanted and I told them. I watch them make the shake and they put some type of yellow liquid in it. It seem very wrong to me. Then they mixed it and put some biscoff cookies on top. I got my receipt and it said RG Noggy shake. So I’m thinking they may have made my shake wrong. I really hope they did. This shake is disgusting!!!! I poured it down the sink. If you want a piece of cheesecake that won't break the bank, the one from here is not a bad option. It's $2 a slice, it won't be a good as the cheesecake factory but it is descent.