Wendy's

⭐️

2025-03-08

Says 24 hours. Even the hours in drive thru window 4am-4am. Rude woman in store would not acknowledge at the drive thru window. After several minutes honked once shortly. She finally got around to looking at me and yelled “Closed!” rudely and loud. While in other side of the building stores door was open an loud music blaring out with what appeared to be two uniformed employees cleaning out their cars… if you are headed east 80 Fallon truckstops are a better bet. As for Reno try one of the nearby truckstops.

⭐️

2024-06-18

The best part of this place is the newly paved parking lot. The food was disgusting, the customer service was absolute garbage, and the attitude of everyone working in this place left a sour taste in my mouth. When you pay way too much money for fast food you’d expect it to at least be edible. I got a chicken sandwich, took one bite and couldn’t eat it, I’m pregnant and hungry so I go back in and very kindly may I add let them know that my sandwich was very dry and I couldn’t eat it and asked them to make another, the woman I spoke to seemed to very reluctantly service me, and the two young girls behind the counter acted very amused that I would Return a disgusting sandwich and expect edible food, snickering behind the counter is very rude. They gave me another sandwich which was equally disgusting… at that point I gave up because I wasn’t about to be treated like absolute garbage for going back in, and I had an appointment to be too. Seems like a common theme at this place that the staff is rude, food is gross, and there is no manners at all. It’s not hard to make a chicken sandwich, fast food workers already make too much money they could at least be nice and make the very simple food right. DO NOT GO HERE if you enjoy good food and services because you will be disappointed. Photo of my disgustingly dry sandwich 😑

⭐️

2025-01-02

I stopped by this location to pick up food for my friend and me on new year’s day. We don’t eat fast food often but we weren’t feeling like going out to a real restaurant. Let me preface by saying Wendy’s is an option that we generally like when we do fast food however. We were staying at a motel less than a mile away from Wendy’s store 12595 Sparks, NV. We had not eaten all day. We ordered a chicken sandwich combo (large) and a chicken wrap combo (medium) totaling $21.25. I picked up the order and drove immediately back to the motel to eat (less than 5 minutes away). We were both starving. When I opened the bag in the motel room, I immediately noticed the large fries were half full and everything in the bag was ice cold. Complete garbage (food). It drives me crazy when I order food that is cold and obviously has been sitting for some time. But I was starving and ate some of it… until we could not stand to stomach any more of a tasteless meal I had paid over $20 for. I mean, Wendy’s advertises their food (fries and burgers) will be served fresh and hot…right? The more I attempted to eat the crap they’d served me, the more I was incensed. So I threw what I had not eaten in the bag and drove back to the store to voice my complaint/displeasure (which is the last thing i wanted to do…go back outside). So I got back to the store and asked to speak to the manager. I told her that I was not satisfied with the quality of the food. It was ice cold - complete garbage. She took a look and said the food was partially eaten…we should have brought it back immediately and uneaten. When I told her it was cold, tasteless (old and stale) and unacceptable her tone immediately became defensive and contentious with me and argued that the food served is always fresh and hot! BS! She basically told me I was lying and trying to cheat for another meal! You really think I would have driven back if that was the case? She told me I could speak to the manager in the morning if I wished and she kept the bag - never offering to make it right with a new order of fresh and hot food she claimed they served. So I spent over $20 for food that we were unable to finish and still hungry! Complete garbage! Shame on the staff and ownership for not making the customer experience a priority. This place is the worst (fast food) experience I’ve ever had. I’d advise anyone to stay clear of this place. It’s a complete ripoff and the customee service is a joke. In fact, I’m so incensed about it I’m lodging a formal complaint to Wendy’s corporate and I sincerely hope I don’t get any lip service about how sorry they are and we’ll try to do better next time! If so, there will be no next time as I’ll never choose Wendy’s again I assure you!