Dairy Queen Grill & Chill

⭐️

2025-03-13

My wife, mother in law, and I went here for dinner tonight. We did get there about an hour before closing, however, we were here the night before and they were pretty fast, so we thought it would be okay. It was quite busy. And before I go on, I want to point out that this place was SEVERELY understaffed. We waited quite some time before we were able to place our order and then we sat down and waited. And waited. And waited. Finally at 10:35, we got our food. At EXACTLY 11:00 on the dot, a man with a drive thru headset comes to our table and tells us with a rushed tone, that the store is closed, we need to go, it's 11:00 and that he will clean up after us. Mind you, we are finishing up. My mother in law had maybe 5 spoonfuls of her blizzard left. Out of the corner of my eye I see him literally standing at the garbage area by our table, WATCHING US. Look. All three of us work in retail. We know what it is to want to go home and have some jerks dilly dallying around after closing. But we got our food late, and we weren't lingering to be "those" customers. We were finishing up and we're going to be done in 5-10 minutes max, if that. Seriously, the way he handled the situation was unwelcoming, uncomfortable, and honestly, it was rude. A gentle reminder that the store was closing would have been sufficient. Instead, he chose to rush us out, and it left a bad taste in our mouths. Not sure if we'll return unless desperate.

⭐️⭐️⭐️

2025-03-16

Ordered on the app and it said ready at 330pm. I show up on time and get behind the one other person who did a mobile order as there’s a separate line. The one person running the front was taking orders from customers about 10 minutes before she was able to get to us. Her ice cream wasn’t made which is OK cause it probably would’ve melted if we were late but it was another 10 minute waitby then the food isn’t exactly as hot as it was. Please hire some staff so this poor person isn’t stressed all day. Food and blizzards were tasty and the place was nice and clean

⭐️

2025-03-13

Tonight was the second time for my family and I went to Dairy Queen for dinner, and while our first experience there was pleasant, tonight's experience was not. We got there at 10:05pm, and ordered our food, but didn't actually receive our meal until 10:35pm. We got three of the $7 meal deals. The only reason that we got our meal at 10:35pm was because my mother went up to the counter to see how much longer. We had originally been told to sit down and our food would be brought to us, but it's a good thing that she went back up to the counter, because our food was ready but none of the employees had said anything. This resulted in our blizzards nearly being melted before they had even reached the table. While we were eating, it eventually became 11:00pm which is the time they close. As soon as the clock turned to 11:00pm, and not even a second sooner, a different employee came over to tell us that they were closed and that we had to leave. We were nearly done eating but my mother had a few bites of her blizzard left, so she did hesitate to take the remaining three few bites. Because we didn't IMMEDIATELY get up at his announcement, he proceeded to stand there and watch us. At this point, the clock only said 11:02pm. The thing that got me the most about the entire interaction was that there were people STILL in line waiting to receive their food. So, it wasn't like we were the only customers in the restaurant preventing them from closing.