Rally's

⭐️

2024-10-01

We left without even getting our food. Had people standing at the drive thru talking. The staff started telling the people that came in behind us they was only accepting cash. When my husband asked if they could take our card they said “yeah we just tryin to get up outta here”. Once we paid they asked us to pull around to the other window. The one normally used for mobile pickup. At that window there was 4-5 people standing, another car in the line preventing us from pulling in so we went around. Once we got in the line they was still directing other people from the ordering line in preventing us from actually pulling up to the window. After waiting 20 minutes and still no food we left making us lose $30. Poor way to do business. If there was a zero star option that’s what I’d give! Dear Rally’s, We didn’t respond to your reply because the owner of this establishments service guy reached out wanting more information and to right the wrong. It is now October 1st and we have yet to receive a refund.

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2025-01-24

This place was wild. I was picking up food for my girlfriend and when I got there they told me someone already picked up my order. I showed the guy my phone and how it said that my order was still ready to be picked up and then he said he couldn’t help me. I then had to spend 10 minutes trying to convince this guy to do his job and make me the food that we paid for. Eventually he did but then told us that he couldn’t give us our drink and couldn’t refund us for that either. The whole experience was dumb and not worth it I don’t recommend.

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2024-06-30

Waited 25 mins in the line and the speaker to order from was not working. Got to the window and they said it would be 6mins just for a chicken mother clucker and a fry. It took them 15 mins and they did not say a single word when they handed it to me yet alone "sorry for the wait". The chicken was burnt and they forgot the tomato. Absolutely disgusted by the sandwich and lack of customer service. Absolutely not worth $10.