Wendy's

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2025-02-28

I came into Wendy’s around 5:30 and when I entered all the crew members looked over and continued working. I literally stood there for 10 minutes until I finally said loudly “is the dine in closed” a younger guy with locs( not the manager) said yes, apologized and said someone would be over. Another 10 minutes goes pass no service so I just walked out. I couldn’t understand why two people (the manager & some girl) were on the back window and why the manager thought it was ok to leave customers standing for 20 minutes when he clearly seen me. I don’t recommend this Wendy’s, highly unprofessional and definitely needs to get some management that knows how to conduct business properly .

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2025-02-21

The male shift leader or manager with glasses and dreads on the evening of 20 February 2025 lied to me. And provided bad customer service. He instructed me to drive around the building and come inside to pick up my food. When I asked why I had to come inside. He told me it’s at the store’s discretion. All mobile orders and uber eats have to be picked up inside the store. So I told him he should have the app updated that this location isn’t taking drive through orders. Which he proceeded to lie about the mobile app being made by a third party, it’s not made or controlled by Wendy’s. And each Wendy’s operates differently. That he has no control over the mobile app. My problem with this is it feels about 8 degrees outside. And I selected drive through pick up. Because of the weather and the fact that I have done mobile pick ups before at this exact location with the drive through before with no problems. Sometimes they hand it to you through the window. Sometimes they walk it to your car if the food isn’t ready and you have to wait extra time not to contest their drive through line. Also the app is directly made by Wendy’s with a simple google search. I already called corporate about the complaint about the interaction. But I feel like complaining directly to the stores reviews should address the problems and concerns about the situation better.

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2024-03-26

I went back a second time because I thought I could get a better visit than last time to change my mind. This time I asked for everything to be made fresh because they did not do so well last visit and this time I had to watch because they made a sandwich tried to get it off as fresh but I kept my eyes on the one in the basket that never moved. But they corrected the problem they need to communicate better with each other. Now the meal was on point but they need to clean the pop machine sprite had a funny taste. Customer service is everything