Wendy's

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2024-08-11

DO NOT EAT CHICKEN AT WENDYS ON 323 KING STREETW! They served me RAW chicken and management didn't want to resolve it in any way or look into it!!! I had to tell him I want cash back all he did was stand there and tell me "it's cooked" and "It was cooked for 5 minutes"

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2025-03-09

I pulled in last night (03/07/2025) at approximately 12:20AM to grab my seven year old cousin a Double Cheeseburger with no onions, just the sandwich only, not a meal and my mom wanted a Dave's Single with Chili Fries. They kept changing the order and contradicting me and my mother in the Drive-Thru to the point where I asked the person at the Drive-Thru speaker if it was easier for me to pull over and walk into the restaurant and order in person. It seemed that they didn't even bother to listen to our order, they just handed my seven year old cousin a cheeseburger with absolutely nothing on it. I had to add the ketchup myself at my house. I should also mention that my cousin spent his evening with my mom to see a Toronto Raptors game and I was picking him and my mom up from the GO Train Station, they were both exhausted and he was hungry and he can not sleep when he is hungry so he was in a miserable state and it seemed like they just didn't care about the order I was making to feed him even though I was perfectly okay to pay money for it. Oh and let me also mention that a few years ago they once kept me and my mom waiting in the restaurant for 45 minutes to an hour before taking our order which greatly frustrated the people behind us. I don't know what the issue is with this particular restaurant on King Street, but they seem very disorganized and I think a lot of the people working there should be fired for their failure to be professional and courteous to the customer actively listen to the order that's being made and do it in a timely manner. DO NOT GO TO THIS LOCATION PERIOD, otherwise expect them to not respect your time and give you something that doesn't even begin to meet the criteria of the order you want for the money that you pay for. If I could give them zero stars out of five, I would. This particular restaurant and their employees actually give merit to self-serve kiosk machines being placed in fast food places which puts some of these jobs on the chopping block and that sadly affects employees who actually care about the customer, unlike these people here.

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2025-03-06

Do not order from here, any time I have it’s been terrible customer service, they do not answer the phone after 20+ calls and will not make small accommodations upon request (asking for no ice in drinks). They will not be busy at all but take forever to complete a basic order, and then lie about the reason being because they’re so busy. When in real time you can see they’re not.