McDonald's

⭐️

2025-02-14

I ordered a cheeseburger and they almost missed putting the cheese on my burger. 🤦🏽‍♀️ Last time I was here they served me a burnt to crisp bagel, and the lady was rude when I asked for a new one. Service here is so bad and the employees simply do not care and it shows.

⭐️⭐️

2024-07-27

I recently visited McDonalds and ordered a McFlurry. To my disappointment, it was only filled halfway. For the price, I expected a full serving, not a skimpy portion. This isn't the first time I've experienced subpar service here, but it will definitely be the last. Highly disappointed.

⭐️⭐️⭐️⭐️⭐️

2025-01-23

Outstanding Service A Tale of Exceptional Employees Sue and Sydney I want to take a moment to share an extraordinary experience I had at the McDonald’s today at 4395 Walker Rd. one that absolutely blew me away and left me feeling deeply appreciated as a customer. In a world where customer service often feels transactional, Sue and Sydney at this particular McDonald’s location proved that there are still employees who go above and beyond to turn even the most frustrating situations into moments of joy and delight. It all started when I was at work, trying to to get stuff done on my computer, which, to my dismay, was glitching and frustrating me to no end. Feeling hungry and hoping food might improve my mood, I turned to the McDonald’s app to place an order. To my surprise and delight, I noticed there were some fantastic deals available, including a two-for-one deal for $17. Without hesitation, I ordered a Big Mac with extra everything, six-piece chicken nuggets with sauce, and two drinks—a strawberry Fruitopia and an orange Fruitopia. The app didn’t allow me to select extra sauce (which was a minor inconvenience) but I figured I could just ask the staff for more when I picked up my meal (and not pay anything additional if they charge for extra dipping sauce). Here’s where things started to get complicated. I had initially tried to turn off my location in the app (to see if i could press “ I'm already here” to minimize any wait time and receive my order immediately after pulling up to the drive-through), which must have caused some kind of glitch. After enabling my location again and following proper steps, I finally got my order placed and was directed to the McDonald’s drive-thru at 4395 Walker Rd. where I received a confirmation code. When I pulled up to the drive-thru, I was greeted by Sue, who handed me a McFlurry. At first I thought I’d scored a bonus treat! But then she handed me a root beer, and I began to wonder if there was some sort of mix-up. Sue returned to the window with a bag containing a Big Mac with everything on it and medium fries. (which is typically what I order) Confused, I checked my app and realized that this was an order I had placed a month ago, back in December. Somehow, the app had brought up an old order, and I ended up receiving it instead of the one I had just placed. This could have been a stressful situation, but Sue’s warm and attentive demeanor immediately set a positive tone. She listened carefully to my concerns and quickly escalated the issue to her manager, Sydney. From the moment Sydney entered the picture, his professionalism, empathy, and willingness to go the extra mile were evident. He not only refunded me for the order I “didn’t place” but also offered to correct my current order, ensuring I got exactly what I wanted. Sydney even let me keep the mistaken order as a goodwill gesture! I reordered six chicken nuggets, a strawberry Fruitopia, and medium fries, and Sydney only charged me for this part of the corrected order. His kind and accommodating attitude, combined with Sue’s cheerful assistance, turned what could have been a frustrating encounter into a truly heartwarming experience. It is employees like Sue and Sydney who are the backbone of a successful corporation like McDonald’s. Their dedication to providing excellent customer service, their patience in resolving issues, and their genuine care for customers elevate the brand to a level that feels personal and welcoming—almost like visiting a small, locally owned mom-and-pop shop. Over the past few months, I’ve had some less-than-stellar experiences at McDonald’s, but today’s interaction restored my faith in the entire company as a whole. Sue and Sydney not only resolved my issue but went above and beyond to ensure I left as a happy and satisfied customer. This is the kind of customer service that makes people want to return—not just for the food but for the experience of being treated with respect, kindness, and professio -cont. https://docs.google.com/document/d/13d_XwbXiGDsYdJvCUaQEufJtvmxUOefOGnCbYoJqQ1o/edit