Jack in the Box

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2025-02-27

I've noticed a steady improvement at this location. The staff are friendly, but it's definitely a skeleton crew and they're stressed out. Regardless, I still get friendly service here with a smile. My food is standard fare for fast food, no complaints, nothing remarkable. I'm just glad to have a decent option with my weird work schedule.

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2024-09-24

Worst order received yet. Missing some of the order, both hashbrowns missing, no large curly fries, and half an order of churros missing. The remaining food was squished or very undercooked, such as the onion rings they were ice cold in the middle. Tried calling the store, however, it appears their phone, is off the hook.

⭐️

2025-03-01

Lastnight my kids wanted to eat here so I ordered them both a Oreo milkshake and 6 tacos on the mobile app. I placed two separate orders, one with a Jumbo Jack (used points & got for free), then second orde with the tacos and 2 shakes that I paid for. I drove up to the drive thru window and it seemed broke down as no one spoke thru the speaker. So I drove forward (there were 2 cars in front of me). We waited about 20 mins before both cars received their order and we drove up to the window. It was pretty dark inside and we only seen 1 person working. She was busy serving the 2 cuss inside the lobby so we waited about 10 more mins before I honked the horn to just get her attention as I wasn’t sure if she had even seen us. She came to the window and I told her i was here for 2 mobile orders. She only handed me the burger as it was prepared and in a bag ready on the shelf. I asked about the second order and she was completely rude saying there is no 2nd order. She told me to go park. By this time we had already been in line 30mins so respectfully I asked if we could wait in the line (as there were 2 cars behind me) and we didn’t want to wait another 30mins for such a small order. She slammed the window shut and walked in the back. After that I seen another 2 workers come from the back to peek at the drive thru window and walk in back again. After that they disappeared and I didn’t see anyone for about 15mins. Long story short we were in the drive thru OVER 1 HR & THEY REFUSED TO FUFILL OUR ORDER!!!!! One lady was in the window with her arms crossed smirking at us while the 2nd lady was telling us she never received our order. It never popped up on screen. I tried showing her my receipt my order confirmed their address and the time is was supposed to be ready (1hr ago) and she still didn’t care! She said call customer service tomorrow. And walked away. I asked for a manager and she said SHE WILL JUST TELL ME THE SAME THING, nothing they can do. I went home and my husband was upset about this so he had me take screenshots of my bank statement and the order info and he went through the drive-thru. When he got to the speaker it actually worked. He went to the window and they told him they actually DID GET THE ORDER BUT SOMEONE ELSE PICKED IT UP ALREADY!! But she said he could have the 1st order (Jumbo Jack). This is the WORST location I’ve ever been to! Employees were so rude and unprofessional! I’ve always ordered online and NEVER HAD THIS PROBLEM!! If you want to PAY FOR FOOD & NOT RECEIVE IT, COME HERE!!!!