Wendy's

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2024-09-06

The positive of my visit was that the manager was nice and willing to help. Now for why the manager needed to help. I placed an order for a burger meal in the drive through and when I get my food my burger has no bun, I did not order it without a bun. So I try to go inside to get a bun for my burger. Come to find both doors to the dining area are locked and it wasn't even 4pm. The manager let's me in, let's her staff know I need only a bun. I think they fixed my food after they gave it back to me and head home because how hard can it be to put everything in that container into a bun and hand it back. Well, I get home and they still got my order wrong. I ordered no ketchup and with lettuce. Inside the bun is a large amount of ketchup. I even said to the staff as they took my food to fix it "I only need a bun and mayo." At this point I don't trust that my food will be made correctly. A bun missing from a burger the first time with the lettuce I ordered it with. Without lettuce and smothered in ketchup the second time so they removed the lettuce that was already on the meat when it was given to me in the drive through. And the doors to the dining area are locked. I call to ask about a refund because of the unacceptable service and I was told I had to come in person because they can't take card numbers over the phone. I was told I would have my meal refunded by the manager. When I pull up to get my refund they didn't take my card to refund my meal. They gave me cash to refund only the burger from the meal. I felt like I was handed the cash, whispered an apology my the manager, then I was supposed to leave and be grateful. I'm not because my order should have been right the first time. The only modifications were no ketchup and add lettuce. Instead it turns into a whole ordeal that shouldn't have happened. TL;DR- I ordered a burger with a couple simple modifications. They got it wrong twice. Tried to go inside to fix it before 4pm, dining room doors lokced. Was told I would be refunded for the meal on my card when I came in person for the refund, only received a cash refund for the burger.

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2025-01-12

All the food in my biggie bag tasted like it had been out for a while except for the nuggets. When a Wendy's location is good it can be excellent. But this is just passable.

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2024-10-13

Went to try the new frost not only was it not thick and melting before my 5 min drive home. had a hair in it and the pineapple was all at the bottom. food was barely warm also. not worth your time or money