Burgerville

⭐️

2024-11-02

I used to love Burgerville and it was a healthier alternative for fast food. Unfortunately their quality has become so dismal now I don't know if I will keep giving it another chance. I've complained to the company but they don't respond. This time the order was wrong and food quality abysmal. The drive thru wait time was almost 20 minutes but there wasn't a long line. No reason given for the slow service and the staff looked depressed. I ordered the Northwest burger with no tomato or pickles. Instead they gave me no lettuce but left on the tomato and pickle. The burger patty itself was sad and not even in a round shape. It looked like 2 thin pieces of meat thrown together to make a patty. The burger itself didn't look anything like the picture. The patty size looked like it was a original small cheeseburger size vs the Northwest it was supposed to be. I spent over $20 on this meal and the only decent thing was the milkshake. The fries were over done, $8 cheeseburger a joke and horrible service. I didn't even get napkins or request for condiments. By the time I realized this I had already driven away and didn't have time to go back. This is sad to me because Burgerville used to be one of my favorite places to eat quickly and been going for 20 years now. I'm not sure I'll go back after 4 bad experiences in a row over the last 8 months. It's not just this store but have issues and disappointments with other ones in the Portland area.

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2024-12-29

Way overpriced but it was tasty. Costs an extra 7 bucks to get fries and a drink. Insane. The burger was basically a McDonald's cheeseburger with no pickles or onions unfortunately and costs $4.50 itself. Ridiculous.

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2024-11-07

The food was really good, I had the 4 piece Fish basket and rather than fries all the time I chose the sweet chili cauliflower bites (as seen in photo) It was very good and I will be back many more tkimes if only to get more of these. The spices are perfectly balanced and each flavor compliments the other. You can taste each ingredient with each bite. The fish was good, it was kind of dry and a little overcooked but still a good tasty. There was nothing but young high school/college student aged "looking" employees working, they were well versed in "fast food service" I didn't have to wait at all,(ordered online/pick up) there were no extras fees and it was so painless and fast. It asks if you want to add a tip when you're at the checkout but you're not required too. I live in South Portland but the location on the SE side of the river and across the Ross Island Bridge was easy to find and to get too. I'm sorry for the long description, I wanted my experience detailed for anyone wanting something other than hamburgers & fries. The best part? They are open til 11pm for those night owls like me. I'll definitely be back!