Shake Shack Thayer Street

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2025-03-06

Placed a door dash order here tonight. Ordered the simplest 2 cheeseburgers, and an order of the chicken nuggets. Firstly, only received 1 of the 2 burgers. Secondly, my chicken was overcooked. Totally disappointed. How difficult is it to count the number of items on the receipt and be sure it matches what is in the bad before sealing it? Door dash is in no way responsible because they cannot check the order since the bag is sealed. Worst part is I tried to call and there is only 1 option in the menu “press 2 to speak to a manager”, which I did. Of course no one answers. Terrible customer service and extremely poor staff to make this mistake in the first place. Won’t ever order from here again or recommend to anyone. Many other options in the area for quality food where they don’t mess up the simplest order.

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2024-07-11

Shake Shack could always their standard no matter in East Coast or West Coast or in Japan or in HK The price is bit expensive than eg in HK and that is reality… US fast food in US is expensive than many other countries Burgers 🍔 are excellent as expected Fries are just okay Beer 🍺 doesn’t surprise me too!

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2024-09-26

I got a to-go order today was delicious. Was worth the wait to have again. Been a long time since I have had Shake Shack and the burgers never disappoint.