Burger King

⭐️

2025-03-01

This review is based off the way they handle issues, not the food I received. I was actually really happy with my food other than my missing item. I went through the drive thru on Feb 21st (ticket #12631), ordered several food items including a Hershey’s Sunday pie. I didn’t check the bag until I got home and that’s when I realized I didn’t get my pie. Which I paid for and was on the receipt. I tried calling them immediately, phone rang, no answer, no voicemail. Waited a bit and called again, same thing. I tried calling the next day, same thing. (We left town for a 2 week trip the next morning so I’m unable to go into that location to confront them.) So I went to the BK website and submitted a complaint on there. They told me they would reach out to the manager for me. I tried calling again later that night, same thing - no one ever answers, and there’s no voicemail to leave a message. I tried calling several times over the next week and can’t get through. Haven’t heard anything back from the manager about replacing my pie, so yesterday I had to respond back to my case and ask them to inquire about why I still have not been contacted. They sent another follow up to this franchise. Very poor customer service, very unprofessional, and taking money from someone and then ignoring them and not making it right is pretty much theft.

⭐️⭐️⭐️⭐️⭐️

2025-01-20

Honestly if you want to eat a burger, there’s better places to go. But, the service there is fast, the people working there are kind and there is lots of seating spots. Additionally, where the indoor playground used to be, is now a wide open seating area which has lots of natural light. Not the cleanest Burger King, but it’s alright. Wifi is good too and there’s charging ports. The fries are either a hit or a miss.

⭐️

2024-10-28

“Next time tell us back there” (points back towards speaker in drive through). This was rude. The supervisor could’ve been a whole lot nicer about telling us. Has customer service skills been lost?