Jack's Family Restaurant

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2024-11-19

Ordering an egg sandwich on toast with just egg and mayo is almost impossible! This morning I arrived at the window to pay and the lady stated “ You had the egg and cheese sandwich right?” I replied with “ No I had an egg and mayo sandwich with just egg and mayo.” She immediately turned to the other workers and stated she needed this order fixed. Then one lady grabbed it opened it up looked at it wrapped it back up and placed it back in the bag and stated,” No you don’t it’s correct!” Apparently that worker is blind because when I arrived to work I could immediately see that there was in fact cheese on the sandwich making my order wrong. When I order it I specifically ask for an egg sandwich just the toast, egg and mayonnaise only because in the past, they have given me egg and cheese biscuits and egg and cheese sandwiches. Not sure how a biscuit is a sandwich but here we are!

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2024-12-01

Me and My Gf are travelers just passing thru , as soon as we walked in an African American Man and Caucasian Woman said you can't sit in here as soon we walked into the door wasn't in there for 5 seconds, we were going to buy our dinner there because we heard it was good and have never tried it before, they didn't say that to anyone else that was in there and the lady that was in there couldn't believe they had said that to us as they were discriminating against us and we caught it on tape which we posted below, worst customer service I have ever seen and hope there's action taken against this establishment for Discrimination. I wouldn't recommend to anyone and this was in Chattanooga,TN

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2024-12-17

1.50 up charge on a side to mac n cheese for a singular fork full of mac n cheese is crazy. Luckily I don't live here and probably won't be back any ways.