Chick-fil-A Homberg Drive

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2025-01-13

My order contained a large fries and some sauces. The workers gave me LESS THAN HALF of an actual large fries (seems smaller than a small fries) and crammed all of the sauces into the fries container. What a scam! See photos

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2024-07-17

First time at this location. Stopped for breakfast through the drive thru before an appointment. Once I reached the person taking orders I was not greeted just asked for my name and then my oder. She seems distracted and more wanting to focus her attention on anything other than the customer in front of her. At the time of entering the seive thru there were only 3 cars ahead of me. Yet with this I waited over 10 minutes to get to the place to pickup food. As I waited for my food to be given to me, I was not acknowledged, smiled at or even told that I would be handed my food in a few minutes. Instead, observed 3 managers leaning on counters,constantly checking their phones and conversing with one another in a casual manner. There was only one worker that I observed trying to get orders out, the rest were with the group of managers or slowly just meandering about looking like they were more lost than working. After waiting over 5 minutes to get my food I was thanked by the only gentleman actually working. The hashbrowns were smashed and crushed in the container, the sandwich was sloppily put together and the only good item was the yogurt parfait that was premade. Extremely disappointed by the food and mostly the level of service. Chik Fil A used to have a common consistency of great service and food. Now with this visit I am beginning to wonder if they have lost this.

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2024-12-23

We had a great experience at this Chick fil a while traveling through Knoxville. Both Dawn & Sierra went out of their way to make sure we were satisfied with our meal. They helped us clean up when our kids spilled milk. It was a relief to get such helpful service!