Whataburger

⭐️

2025-01-03

I didn't want to write this review, but this has happened multiple times... placed an order for a 10 pack of burgers for a company luncheon ahead of time, and showed up a few minutes after the "ready" time to give the location a few extra minutes, as this location is slower than others in the area. I check in to receive my order curbside... wait 15 minutes, and nobody comes out. I end up having to call the store, and the person who answers the phone, "Patty", tries essentially clueless as to how to respond. At this point, it's been 30 minutes since the order has been placed, and it is clear that they never saw the ticket. She tried to blame it on that it was not scheduled to be ready for "eight hundred minutes", and then for a moment I suspect she thinks it's going to be picked-up by a service, not a customer. Long story short, this is not the first time this has happened at this location. This used to be one of the better locations in the area, and it's just been going downhill over the years in terms of a customer service aspect. If you didn't see the order, just say "we didn't see it." If you didn't see that we checked in, just say "We're sorry, we missed that you checked in." Don't try to blame it on me or come up with excuses. Just accept the blame, and move on. Unacceptable customer service.

⭐️⭐️⭐️⭐️⭐️

2025-01-06

i love this whataburger ! I go during lunch sometimes around 1pm and the line always goes super fast and efficient! The gentleman with the sabrina carpenter sweatshirt i wasn’t able to catch his name but he is super nice !!!! definitely recommend coming here !

⭐️⭐️⭐️

2023-12-01

Seems like the priority to serve customers comes second. Workers eating on there time off get first serve at least that’s how I felt. My food was ok I’ve had better I ordered a breakfast taco and asked for it to be toasted well it wasn’t. I still ate it and I didn’t make a fuss about it. Restroom and dining are very clean.