Chicken Express

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2023-06-03

I came to this place about 30-40 minutes before it closed, i was missing my jalapeño i ordered which i called them for and they said they’ll replace it. i go to bite in my chicken and it’s pink on the inside, i go to call back and no one answered which they were closed i understood that, i called the NEXT DAY to tell them about it to see if i could get it replace or even a refund and they said i needed to have the product in order to get it replaced, i informed him that it was the night before and that it was tossed in the trash and that i took picture of because why would i hold onto pink chicken?? i eat here often so it was kind of a surprise to me..

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2024-01-17

Food is great. However they failed to give me my full order of tenders for the 7 piece. Unpacked at home for dinner and found they didn't include all the tenders. Called the store said I needed to drive back and show them. I said I could send them a picture that I'm not driving all the way back and they said policy policy policy. Ridiculous.

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2024-09-15

Am I the only one tired of having my order repeated numerous times only to get home and have missing items? I ordered my husband the large liver/gizzard mix with green beans and slaw. I got the small gizzard. My order was correct but my husband's was missing the slaw and had no gizzards at all. The amount of livers amounted to a small order. There was a extra 3.00 charge for the large mix. I'm really frustrated, everything is going up in price yet you don't even get what you pay for. I called and ask for a manager. The guy said he was one of the managers but I doubt he was. He told me to come back. I'm already home so I'm not coming back...just silence after I said that. Very very poor service.