Chicken Express

⭐️

2025-02-27

Not a great experience. I ordered a #4 in the drive-thru and upgraded it from a combo to a dinner to get an extra side. I chose okra and corn nuggets, but when I got my food, the corn nuggets were missing. On top of that, they charged me for a #1 plus a drink and the extra side instead of the correct price for my meal. I had to go inside to get a refund, and instead of just fixing the charge, they had me pay again at the correct price. To make things worse, I had to manually type in my credit card, which didn’t feel secure. They apologized, but there was no compensation. The whole process took about 20 minutes, and I still hadn't eaten. Plus, they were out of biscuits and said there was a long wait, yet I was still charged for one even though it wasn’t included in my meal. A simple gesture, like upgrading a side or offering something small, would have been appropriate compensation for the hassle.

⭐️⭐️

2025-02-18

I decided to write a new review. This time, the restaurant has REALLY, REALLY, REALLY let me down!! I was giving the benefit of the doubt, giving them a couple of chances by ordering from them. In doing so, they have truly let me down!! 2 times, they messed my order up! The first time, I ordered 2 family side fried okra, the first time-they gave me 2 boxes of rolls!! Now the second time, I asked for 2 family side fried okra, THIS TIME--they gave me GRAVY instead!! All of this is really STUPID!! I called this place, and the girl wants to put the blame on Door Dash, when all Door Dash is doing is delivering orders! The restaurant should be to blame! I'm very angry about this because I spent way too much money on all these wrong orders! I'm done ordering from y'all again!! If we want Chicken Express, we will go in person I'm done with y'all!!

⭐️

2025-03-09

Don not buy overhere, nothing food safety is trash amd I know because of a worker there i bought food yesterday and all my family and my self have salmonela all of us are vomiting and with diarrhea, I don't know how many people got sick but I hope the city shut down this location because not even correct management is on floor good thing I saved a couple of peaces so that way the city can inspect them even the restaurant is empty probably because of the service. I have always love this chicken but this location needs to be shut down by the city and management should be fired and removed from the city and not be management on any other type of business.