Wendy's

⭐️

2025-03-07

Manager takes my order I wait 15 minutes then an older gentleman walks in takes his order. Keep in mind I was very nice and well mannered while everyone else wasn’t. About 5 minutes go by and the older guy already got his food. He literally ordered more food than I did aswell which was ridiculous to me. They proceed to not even acknowledge me. About 5 minutes go by before I even get my food.

⭐️

2025-02-10

Hey Wendy's i am a mystery shopper and a gm for another fast food restaurant. this was my last straw and i have to go to cooperate because nothing is being done to fix this store 3200 Custer Rd, Plano, TX 75075. I walked in and i did not receive a single welcome, Where is the HOSPITALITY? the customer does not feel valued here. Dirty lobby and I was standing in the lobby for 10 minutes I honestly wanted to walk out. Rude manager on phone and using inappropriate language. This is not the first time going here and its consistence with the bad hospitality at location and its always this one I have visited the one on spring creek and they make me feel welcomed and i receive my order fast without a wait time. if you want bad service and a wait time of 10 minutes come here to eat. They were not understaffed at all As well i feel like i can receive my food faster at ihop or a actual dine in. Only nice people were this young girl and another lady that assisted me with my order. I would shut down this restaurant if I was the Owner. Its honestly embarrassing and I guess am not the first person to leave a 1 star review, seriously fix this.

⭐️

2024-11-10

I recently visited the drive-thru and unfortunately had an unpleasant experience with the staff member assisting us. Throughout the ordering process, she seemed to rush us, and her tone came across as impatient and dismissive. At one point, she even audibly sighed, which made us feel unwelcome and as though our presence was an inconvenience. Therefore, we decided to leave. I believe that customer service should be courteous and respectful, and this experience fell short of those expectations. I hope that this feedback helps improve service quality in the future.