Shake Shack Round Rock

⭐️⭐️⭐️⭐️⭐️

2025-02-03

Wow! I never thought I’d say this, but I think I finally found a restaurant that beats Chick-fil-A’s service. From the moment I walked in, the staff at Shake Shack was beyond outstanding—friendly, fast, and genuinely welcoming. They went above and beyond to make sure my order was perfect and that I had everything I needed. They kept checking in to see if we needed anything, and all of the staff, including the manager, truly understand what customer service is. And the food? Absolutely amazing! The burgers were juicy and full of flavor, the crinkle-cut fries were crispy perfection, and don’t even get me started on the shakes—pure heaven in a cup. If you’re looking for top-tier customer service AND next-level deliciousness, Shake Shack is the place to be. Can’t wait to come back! 🔥

⭐️⭐️⭐️⭐️

2024-11-23

My wife loves a gift card and shake shack had issued my wife two $10 credits on the app due to her birthday credit not being issued at the time of her birthday. We arrived around 6pm and the Atmosphere set to night mode with it being dark at 5pm now. The lighting was nice outside. Since we have to order from the app we sit down and start that process. The app requires us to make the order using the credits that we do two transactions. The app has a restriction for one order at a time. No biggie we ordered the single truffle Burger and the parmesan fries on the first order. We waited for 10 minutes and then the order said it was ready so we proceeded to the counter. Once at the counter manager searched for our order and saw that it had just come into the system is what I was told. Went ahead and was told that it would be another 3 minutes and so went back and sat down. At this point we could not start the next order because even though the order said what it was completed, nothing had changed on the app. After a couple minutes, name was called and went and retrieved the first order. I get back and proceed to take my pictures at which time the app still had not released first order. It took about 10 minutes for the order to finally cycle out and allow for a second order to take place. This is not the fault of the restaurant, but I definitely want to bring it to the attention of anybody using the app. Proceeded to order the second burger. The double truffle Burger with the pineapple kiwi lemonade. The burgers where good and crispy edges. The double was warm in the middle but the singled had cooled but then. The single was slapped together in haste and it shows with the condiments placings and amount. The double had better consistency with how it was put together. Fry's had a good Parmesan truffle topping. The bottle was okay but the Fry's had to be the most disappointing. The butter would of better been a topping that was drizzled on at a thinner consistency. The pineapple and kiwi lemonade was definitely the highlight of the food. You do get free refills and it was pretty awesome that that is a thing here because this is definitely really good. The chunks in the lemonade were a mix of the fruits which was very nice and consistent. This location offers a community discount for people who are teachers, veterans and local first responders. Free parking Driveway off the Access road. Be careful not to overshoot

⭐️⭐️⭐️⭐️⭐️

2025-03-07

We had an incredible experience at this location. Our team was playing in a state soccer championship yesterday afternoon and we contacted the restaurant about an hour before game time to see if they would be willing to accomodate a group of 25 players, coaches and trainer and an unknown but large group of parents after the game. Jamie and the other manager and staff were so helpful and enthusiastic. They not only reserved tables for us and prepared to receive us but were gracious throughout the evening. The group of 40+ players and parents that descended upon the restaurant post game were treated to great food that came out quickly, friendly service and smiling faces after a tough loss and tiring few days. We greatly appreciated their hospitality and will certainly be back next year after we WIN the state championship. Thanks Shake Shack Crew Round Rock! - Marissa