Whataburger

⭐️

2024-12-12

Night shift sucks. Went in around midnight to get 18 wings, fries and a drink that I paid around $25 for. There was no sweet tea, they didn’t start making my food til I got there, and then they said “if you wait I’ll make you some sweet tea” AFTER they had already handed me my food. I was like, “So my food can get cold? No thanks, I should be getting a refund.” Oh, and this is what they handed me for $25. I could have spit more sauce on those wings. Pathetic. Get it together Whataburger River Park.

⭐️

2024-08-17

I’m having a hard time finding the point in ordering through the app anymore apart from getting points. It was supposed to be a “order ahead” so your food is ready but I always find myself waiting even longer than if I had just ordered there. I started showing up later than the “4-7 minutes” that it would say for pick up. Ordered this morning and said ready 10:30-10:33 and showed up at 10:48 then another car showed up a couple minutes after. They bring out that cars food first even though mine should have been ready 15 minutes ago and I was there first at the curbside. Waiting another 5 minutes for the lady to finally bring mine and I let her know I was missing 1 drink and pointed it out on the receipt after she tried to tell me I wasn’t. She goes back in and brings me a drink that I notice I can’t even see the liquid through the top and I open to find it’s barely filled half way. I walk in and see a manager and ask about it and he just tells me I can fill it more. Then proceeds to ask someone who filled it pretending like he’s trying to do something about it. Dumped it out in case she did something to it since she was petty enough to do this to begin with and just refilled myself. Fries were also cold. This place has gone down hill significantly in terms of service and they don’t seem to care as every time we go (usually once a week) there’s always something wrong with the order or a long wait for no reason. Going to have to start driving all the way down to the location at 36 and 59.

⭐️⭐️⭐️⭐️

2024-07-29

I was in a hurry & running late, didn’t really had to wait, but manager on duty assured my food & coffee would be fresh and worth the wait. She was very understanding and made me smile. Food and service was excellent.