Jack in the Box

⭐️

2025-03-03

I had an extremely disturbing experience at this location. I placed a pickup order and chose to dine inside. As I was eating, I suddenly felt a sharp object poke my cheek. I started coughing and gagging, and to my shock, I coughed up what appeared to be a feather—a bird feather—covered in sauce. It was clearly embedded in my meal, most likely beneath the sauce on the bun and lettuce. I immediately informed the general manager, expecting a professional response. Instead, she ripped the feather from my hand, repeatedly insisted it wasn’t their fault, and claimed they "don’t know where their meat comes from." To make matters worse, she failed to provide an incident report and, when I asked for the corporate contact number, told me to Google it. This is beyond unacceptable. Not only was my meal contaminated with a foreign object, but the lack of accountability and professionalism from management was shocking. I have attempted to contact the restaurant multiple times with no response. I will never be returning to this establishment, and I strongly urge others to think twice before dining here. If this is how serious food safety concerns are handled, I can only imagine what else goes unnoticed.

⭐️⭐️

2024-11-28

Not a great start for this Jack in the Box...I grew up miles away from JIB headquarters in San Diego. It's a lifetime staple. If you don't know about Secret Sauce, it's time to ask 😉 But onto this visit. Online order. Supposed to be ready 5 after the hour. I ask at 8 after, and they say it's not ready, yet. Ok. So I wait...10+ more minutes. Then I decide to ask again...took 3 minutes or sitting at the counter for them to finally ask. And my food has been sitting in a bag off toward the drive thru for some time. Fries were cold. The rest was fine. Who appeared to be the manager acted like each of the whole two times I inquired in about 20 minutes time that I was a great burden to his time...seems weird, customers are what the time at work is for. I also asked for, Secret Sauce, of course, and again, burden. Then a water cup. Burden. So I would say this was a bad experience--but then, the guy waiting behind me(?) He was asked to drive around to a parking spot from the drive thru because his food wasn't ready. He came into the store after 20 minutes waiting, and they pull his bag off a waiting shelf. Come on JIB. Don't fall into the Utah way. Be better. Be like InNOut. Serve and do well. I want you to stick around. I drove 25 minutes from more south just to visit and I don't think I'll do it again. Luckily there's a JIB coming into Saratoga Springs in January, and hopefully they start better than under 3.5 stars in their first months. Wow...bad start. Better make some changes and create a better reputation.

⭐️

2025-02-10

I hate giving my almost fav restaurant a bad review, BUT this location should be avoided! I order the food: what I order; what is advertised; and what I get. As for customer service... I feel that I'm a burden to just about every employee. Even if cashiering isn't their job; a smile, a friendly greeting, even a simple "I'll get someone to help you" would be nice. Instead I get a sour face, sneared look as if it's a punishment to work here and I'm the cause. Jr Jumbo Jack NOT as advertised! no pickles, no tomatoes, no ketchup. I asked for extras, and didn't get anything that wasn't extras? Seriously I don't think it's rocket science, but maybe it is and the employees aren't qualified. update 1/17/'25 seriously how does this location stay in business!? every time (1-3 times per week) i order online my order sauces are wrong? oh and delivery drivers ask for napkins because my last 2 visits there haven't been any in the bag.. update 2/10/'25 sauces correct to a tee, BUT still a lack of napkins in my sealed pick up order? and as dinky as those napkins are... get the idea?