Arby's

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2024-12-05

My wife and I had some coupons that we wanted to use, so we came here on the way home. Coupon was for 2 sandwiches, 2 mozzarella sticks, 2 med fries and 2 drinks. We were told to wait in the front for fresh mozzarella sticks after going through the drive thru. About 5-6 minutes later we got our food, the employee told us and I quote “everything is in the bag.” I decided to trust him, when we got home we looked in the bag to see only one marinara sauce was given to us and no Arby’s sauce like I had asked for! And only 1 sandwich, when I paid for 2?! Guess trusting the employee was a huge mistake! Don’t tell customers everything is in the bag when half of what we asked for is not! This shows a lack of care and a lack of professionalism! Very disappointing cause I love Arby’s but come on. Do better…

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2024-12-01

My husband went and picked up food for us tonight that I had ordered ahead on the app. When he got home we found that my roast beef sandwich was covered in cheese (I have a milk allergy). He then drove back to the store and asked for it to be remade. The employees were extremely rude. The sandwich even has a label on it stating it was supposed to be a roast beef. When the employee and manager were walking away, the manager said to the employee “you should spit in it”. They used foul language when speak to him and were highly unprofessional. Never coming back to this location as this is the SECOND time we’ve had this experience.

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2024-12-28

The service today was very crappy. My fries was cold and I returned them and asked them to make some fresh ones and a girl on the back counter was saying some not so kind words about me returning my food. Have me pull forward to wait for fresh and it took quite a while. I am paying for the food I should not receive Service like that message should be warm not cold to the touch.