Rally's

⭐️

2025-03-19

If I could give them no star I would. The service was pleasant until I begin drinking my drink and found a hair in my cup😡. I then called the restaurant and notified them and she stated that they are clean and made a mistake and I could get another drink. At this point I was so disgusted that I no longer had an appetite and definitely didn’t want to eat from there. She didn’t want to give me a refund which resulted in me calling corporate. I usually don’t write reviews but this was definitely disappointing. Mistakes do happen but when you are eating out at any restaurant this is unacceptable and reading reviews this is not the first time this happened.

⭐️⭐️⭐️⭐️

2025-01-19

Place was clean but both bathrooms where out of service the orange cream drinks where good fries and chicken where fresh only issue was seems high priced 15$ for five chicken strips fries and drink

⭐️

2025-03-08

I went to your establishment in Hampton tonight which is technologically out of my way because I have a Rally’s 5 minutes from my house. The nice young lady in the drivethru told me it would be a 5-6 minute wait on my fries which I didn’t mind waiting for. That was at 8:00 pm exactly! So I was given my drink and told to pull over to the side. No biggie. There was a car waiting before me as well. So as I waited, I observed the car in front of me leave, another car was pulled over and about 5 to 6 vehicles came through the drivethru, retrieved there food and left. So at 8:25pm and I went into the restaurant to see 2 baskets of fresh fries pulled. After standing at the front for 3 to 4 minutes and cars moving freely through the drive thru, another young lady asked the young lady that was took my order to help her give out the food to the cars that was pulled. I explained to them that I no longer wanted the order and that I wanted a refund. After standing there another 5 minutes, the lady on the grill told another lady with a piercing her lip to get my name and number. After she retrieved my refund, she brought it to me and asked for my name and number and I told her as long as I could get your corporate number. She didn’t hesitate at all and told me that there was not a corporate number. I didn’t received a apology from no one and it was like they blatantly did not care for the inconvenience at all. This is the worse service I have ever received from a ‘ respectable’ chain restaurant.