Chick-fil-A
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
https://www.chick-fil-a.com/locations/va/the-shops-at-willow-lawn?utm_source=yext&utm_medium=link
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2025-01-29
"Food was pretty good not super friendly and they made me feel like I had to rush"
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2025-02-26
Friendly staff, clean restaurant, fresh food. However, the service was less than satisfactory due to poor front line communication. I relayed this complaint to the manager who was working-- it is incredibly frustrating to see your food and drink sit on the counter while others are being served promptly as their orders come up. The manager accepted my feedback, but with plenty of excuses. With a little work on coordination and communication, they'd be a five star joint
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2025-02-15
I placed an order through the chic fil an app and it automatically made it a door dash delivery and when our family meal arrived two of the entrees were missing. I called the store and spoke to a manager and she (Deon) was extremely rude and not helpful or apologetic at all. She directed me to take up my complaint with door dash but the $100 order didn’t show up in the door dash app which is the only way to lodge a complaint with them. So basically just hope for the best because if your order isn’t right they just steal your money and do not offer any solution.
Chick-fil-A
1601 Willow Lawn Dr Suite 301A, Richmond, VA 23230, USA
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