Shake Shack Bellevue Square

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2025-01-12

Updated review: Tried an evening visit and sadly experienced a different restaurant experience. 10 staff members standing around with no food coming out, waited 25 minutes for order, fries were slightly overcooked and they were out of pump machine ketchup. Old review: Outstanding new addition to our Bellevue burger choices! Every aspect of my experience was Outstanding. The burgers are cooked fresh with a noticeable higher quality meat product! My favorite crinkle fries are served here and come with free Heinz ketchup, yes free, becoming more hard to find now days. A must try next to Bellevue Square Mall. Bravo!

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2024-12-07

Went to Shake Shack today for lunch. It was my first (and last) time eating here. Ordered using the app on my phone. Once ordered, estimated time.was reasonable. Got an update on the app that my order was ready for pickup at the window. Went to the window, rang the buzzer, no one came. Another customer arrives, rang the buzzer again, still no one came. We went into the restaurant and clerk said my order wasn't ready. This was 5 minutes after app notified me it was ready. Finally got my food 10 minutes later. The $8 burger was small. Fries were ok, but didn't get much for the $4.50 charge. The milkshake was good. Service was almost non-existent. Garbage area was over flowing. Workers claimed they were busy, which was the case for the workers making the food, but counter staff spend more time chatting with one another than working.

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2025-01-04

Highly recommend this shake shack. The Cashier & runner, Henry was kind, efficient and great attitude. The team in the back seem to have chemistry working well together and getting the orders out quick. Even tho the kiosk are convenient, I always appreciate great customer service. Also the food was so good! Truffle fries is next level especially the sauce!!!