Burger King

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2024-11-04

I placed an online order for dine in and arrived about 10 minutes before order completion time. I told the young man working the counter my name and he said he would bring it out to me when it was ready. My husband arrived shortly after and I wanted to wash my hands now that he had arrived to wait for our food. It took my husband asking 8 times to get someone to open the bathroom door. The two men working the counter would not even speak to him. They literally just ignored him. I was finally letting into the bathroom and thanked him, he ignored me as well. My husband asked for the manager on duty and the younger man kept asking "Why? What for"? He then indicated the other young man was the manager and when asked if he was, he shook his head no and the other one just shrugged his shoulders. We never did get a manager. I had to ask for my order, that by now was 15 minutes past the time to pick it up. The bags were smashed down and the food was smashed. We asked for a courtesy cup for ice and was told they no longer have them. I saw one given to the customer ahead of me. The employee then said that they don't have courtisy cups, you have to pay for them. That was fine, we didn't mind paying for it. The treatment we received was absolutely disgusting. The behavior of the two men representing the business was so offensive and unacceptable. I am 46 years old, my husband is 60. We were so disrespected. That was one of the worst display of " customer service" I have ever experienced. The two men working are very sorry representatives of the business. We will never go back to that restaurant.

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2024-11-17

This location is the worst service burger king there is. They have rude employees both at the drive thru and inside. I have nothing against people of different cultures. Yet if they are going to work in a customer service position they need to have knowledge to communicate in different language. And understand what your ordering. Then follow thru with reasonable requests. I ordered a whopper extra mayonnaise I got a whopper no mayonnaise I asked for my wife's chicken sandwich be fresh that we had no problem with waiting if need be. Only to get treated rude by the drive thru. Like it was a ton of extra work to make a sandwich fresh. The food was horrible.

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2023-06-26

I had a good visit to this Burger King location. It was one of the few options open late in the evening, so I decided to get a meal via drive-thru. My meal met my expectations, and the staff were accommodating to a few special requests we had. I would order from here again.