Popeyes Louisiana Kitchen

⭐️

2024-08-31

Beyond pissed. Worst manager/human I've ever dealt with. Popeyes basically stole my $40. I ordered 30 wings total and I only received 18. Out of the 18, 12 were made completely wrong. My 3yr old,5yr old, and wife already started eating as I was realizing the order was wrong. They ate about 7ish wings by the time the restaurant answered my phone call (tried twice). She had me on hold for a few minutes trying to figure out what happened and then told me to come back with whatever food I had left. Told the family to stop snacking on what we did have and headed back alone(so now my kids are throwing tantrums because they're hungry). I drive 15 minutes back to the restaurant and had to explain again what happened and now the manager is refusing to give me the missing order and only replace the wings I brought back. She's so incompetent she kept repeating that I only had ordered 24 wings even though my receipt clearly adds up to 30. She then opens my box of wings I brought back and starts counting how many there are and telling the staff to make the 11 wings I brought back. I'm even more pissed and ask why she isn't giving me the missing order and she's basically assuming I'm trying to get more food for free.At this point of going back and forth, I'm pissed and call this whole situation stupid. She then starts calling me stupid (she probably thought I was calling her stupid). I lost my cool after she just called me an idiot and started insulting her back and we have this little back and forth of name calling (my kids are not with me so I got a little colorful). At this point I know I'm making a scene and this isn't going to be resolved so I ended up leaving the restaurant with no food and out $40. They tried handing me back the 11 wings I brought but I didn't want it after she had her face and hands all over it and wanted to prove a point that I wasn't trying to get "free" food from them. I don't make a big deal about things but this was just so over ridiculous that I needed to vent somewhere. Popeyes Customer support says only restaurants can issue the refund and that they had put in the request but i doubt I will get that from these morons. I'm waiting to hear back from an actual person from corporate at this point.

⭐️

2025-03-18

I just went through, and the dude they put at the window tonight is an absolute moron. Instead of giving me my sauces for my wings, he just throws a jelly and a hot sauce packet in the bag. Like this food is cheap or anything, can't even get your sauces now? Wish I could have at least said it was busy for them or something, but nope, I was the only one there. So now I got some dry wings with some strawberry jelly. I wish I could return it, get my $ back, and go to taco bell down the way. This is 100% my last time going here.

⭐️

2024-11-06

Friendly note - try not to order takeout from this place as their employees are inept. They messed up with our order completely; missing items and wrong flavors. Honestly, who is up for those 🙃