Wendy's

⭐️

2024-12-03

Tonight the speaker isn’t working in the drive thru and the staff are not doing anything about it. They wrote a sign on brown paper in a black pen. The line was in the street and not one of the 3 staff grouped by the window thought to go wave customers forward to the window or even use a permanent marker or use the computer. I mentioned to the older woman at the window and she just stared at me like I was glass. I drove to this location to avoid this specific staff member and she just happened to be at this location during a time they needed a good customer service representative. I didn’t even get my beverage because she gave me toxic energy like she would spit in it because I requested my receipt. Which if I go by the “Host” her name is Todd but I’m pretty sure that’s not her name. I’m definitely not letting this go because it was older people and kids in cars just waiting.

⭐️⭐️

2024-06-11

Disappointing experience. The good: the manager took our order, he was swift and professional. Our food was hot, fresh, and tasty, on par with what you expect from Wendy's. The bad: the fountain machines were out of most drink options and there was no ice. No one told us about this when we ordered, nor offered to fill our cups from behind the counter with ice or drinks. This was disappointing. Our chicken sandwiches were on the drier side, but still tasted good, just texturally not right. The ugly: the ice machines for both fountains were broken and leaking water into the restaurant, causing large puddles of standing water in the condiment area, my shoes got soaked. There were wet floor signs, but not enough. The floors were simultaneously sticky and greasy, the unoccupied tables were dirty and covered in crumbs. The store was clearly understaffed during this lunch rush so everyone was focussed on assembling meals. There was no one left to mop or wipe tables. It felt disgusting. Piles of trash bags were in the back of the kitchen area and the condiments area was overflowing with trash. Some of the furniture was broken. All told: good, fast and fresh food, hard working and swift staff but poor sanitation and maintenance ruined the experience overall.

⭐️

2024-12-28

I ordered at the drive-thru and I must say whoever was working yesterday last night was extremely RUDE. I got 2 biggie bags and I asked her if they had apple juice because the food was for my kids she said no I asked her what type of juice did they have she paused for a few seconds and said hi-c. I also wanted a baked potato with cheese and bacon and she said they were out of baked potatoes then I questioned her and asked her are you sure you guys are out of baked potatoes? Then she asked the person in the back if they were out and they were in fact not out of baked potatoes I think she just wanted to say that to get me out of the line overall the woman was rude and nasty! I would give my experience 0 stars if I could.